FAQs

faqs

Skyline Hearth and Fire

Have a fireplace-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What types of fireplaces do you offer?

    At Skyline Hearth and Fire, we specialize in gas, wood, pellet, and electric fireplaces. Whether you’re looking for the warmth and ambiance of a wood-burning fireplace, the convenience of gas, the efficiency of pellet, or the simplicity of electric, we have options to fit your style and needs. We offer sales, installation, and service for all types of fireplaces and hearth products.

  • How do I know which fireplace is right for my home?

    Choosing the right fireplace depends on several factors, including your home’s layout, heating needs, budget, and personal preferences. Gas fireplaces are efficient and low-maintenance, wood fireplaces provide a traditional feel and ambiance, pellet stoves are eco-friendly and cost-effective, and electric fireplaces offer flexibility and ease of installation. We’re happy to help you decide — just visit our showroom or give us a call for expert guidance.

  • Can you install a fireplace in a home that doesn’t currently have one?

    Yes! We specialize in both new fireplace installations and retrofits. If your home doesn’t currently have fireplaces, we can discuss vented and vent-free options, electrical or gas line requirements, and design choices to bring warmth and style to your space. Our team will handle everything from design consultation to professional installation.

  • What are the benefits of upgrading my current fireplace?

    Upgrading your fireplace can improve efficiency, safety, and aesthetics. Newer models are more energy-efficient, helping lower heating costs, and they also have enhanced safety features. Modern features such as electric fireplaces can also completely transform your living space, increasing both comfort and home value. If you’re considering an upgrade, we can help you explore options tailored to your needs.

  • How long does a fireplace installation take?

    Installation time varies depending on the type of fireplace and the complexity of the job. Here, we have the following timelines as a gauge:

    • Electric and gas fireplaces: Typically installed in one day.
    • Wood and pellet stoves: Can take one to three days, depending on venting and masonry work.
    • Custom-built fireplace projects: May take several days to a few weeks, depending on design and construction requirements.
  • Do you offer chimney inspections and cleanings?

    Yes! Regular chimney inspections and cleanings are essential for fireplace safety and efficiency. Our professional team provides thorough inspections and maintenance to prevent chimney fires and carbon monoxide buildup. According to the EPA, research estimates that 70% of smoke from chimneys can actually reenter your home and your neighbor’s home. This is why regular cleanings and inspections are so important. Whether you have a wood, gas, pellet, or customized fireplace, we recommend an annual inspection to ensure everything is in top working order.

  • What should I do if my gas fireplace won’t ignite?

    If your gas fireplace won’t ignite, you can try the following:

    • Check that the gas valve is turned on.
    • Ensure the pilot light is lit (if applicable).
    • Replace the remote or wall switch batteries.
    • Make sure the thermostat or wall switch is functioning properly.

    If these steps don’t resolve the issue, contact us for professional service. We offer fireplace diagnostics and repairs to get your system running safely and efficiently. We are the indoor and outdoor fireplace company you can rely on to help you in a time of need.

  • Do you service fireplaces that you didn’t install?

    Whether your fireplace or wood stoves were installed by us or another company, we provide maintenance, repairs, and troubleshooting for all brands and models. If you're experiencing performance issues, need a cleaning, or want an inspection for peace of mind, our experienced technicians are here to help.

  • Are gas fireplaces safe to use?

    Yes! Modern gas fireplaces are very safe when installed and maintained properly. They come equipped with oxygen depletion sensors, automatic shut-off valves, and glass safety barriers to prevent accidents. Regular inspections and proper ventilation ensure safe operation. If you have any concerns, we offer comprehensive safety checks and maintenance services.

  • How can I make my fireplace more energy-efficient?

    There are several ways to improve your fireplace’s efficiency and maximize heat output:

    • Upgrade to a high-efficiency fireplace insert.
    • Use glass doors to reduce heat loss.
    • Install a blower or fan system to distribute heat more effectively.
    • Ensure your chimney is properly sealed and draft-free.
    • Schedule regular maintenance to keep everything working at peak efficiency.

    If you’re looking for energy-saving solutions when it comes to fireplaces, we can help you find the best option for your home!

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